Legal
Refund & Cancellation Policy
How refunds, cancellations and membership changes are handled.
Overview
This policy explains how cancellations and refunds are handled for the workspace products booked directly with Regalis Workspace: day passes, monthly memberships, and meeting room or private cabin bookings.
Our aim is to be predictable and fair. Where a space has been held for you and can still be resold, we will look to release or credit the amount. Where it cannot, the booking is treated as used. All amounts referred to here are the amounts actually paid, and any applicable taxes are handled as required by law.
Day Pass Cancellations
Day passes can be cancelled up to 24 hours before the start of the booked day for a full refund or a credit that can be used within 60 days, whichever you prefer.
Cancellations made within 24 hours of the booked day, and unused passes on the day itself, are non-refundable. Day passes can usually be moved to a different date at no cost if you tell us at least 24 hours in advance, subject to availability.
Monthly Membership Cancellations
Monthly memberships, including hot desk and dedicated desk plans, run for the full calendar month unless your agreement states otherwise. To end a membership, please give us at least 30 days' written notice.
When a refund or proration applies
If we are unable to provide the space you have paid for, or if a plan change is agreed with our team mid-cycle, the affected period is prorated and either refunded or credited to your account.
When the amount is non-refundable
Fees for the current month are non-refundable once the month has started, including where notice is given part-way through. Security deposits, where taken, are returned after the final month subject to any outstanding dues or damage. Set-up or customisation charges are non-refundable once the work has been carried out.
Meeting Room & Private Cabin Bookings
Meeting rooms, conference rooms and short-term private cabin bookings can be cancelled or rescheduled free of charge up to 24 hours before the booked slot.
Cancellations within 24 hours of the slot are charged in full, as the room is held exclusively for you and can no longer be offered to another member. Members using included credits will have those credits deducted in the same way. Full-day or multi-day cabin bookings carry a 72-hour cancellation window.
Managed Offices, GCC Solutions, and Partner Program Engagements
Managed office agreements, GCC infrastructure engagements, Workspace Build & Launch projects and Partner Program arrangements are not covered by this general policy.
Each of these is delivered under an individually negotiated, signed contract that sets out its own commercial terms, including notice periods, milestone payments, deposits, exit terms and any refund entitlements. Where those contract terms differ from this page, the signed contract applies.
How to Request a Cancellation or Refund
Send your request in writing to hello@regalisworkspace.com, or submit it through the enquiry form on our Contact page. Please include:
- The name and company the booking or membership is held under.
- The product concerned, such as day pass, membership, meeting room or cabin.
- The booking dates or membership period, and the reason for cancellation.
- The original payment reference, where available.
Processing Time
We acknowledge cancellation requests within two working days and confirm the outcome in writing. Approved refunds are initiated within 7 working days and are returned to the original payment method.
Depending on your bank or card provider, the amount may take a further 5 to 10 working days to appear on your statement. Account credits, where chosen instead of a refund, are applied immediately on approval.
Contact Us
For any question about cancellations, credits or refunds, contact the Regalis Workspace team at hello@regalisworkspace.com and we will help you directly.
For clarifications, write to us at hello@regalisworkspace.com.
